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How we respect privacy when we deal with personal information collected by our organisation

This Privacy Policy applies to information we, Busbridge Lakes Events Limited collects about individuals who interact with us. It explains what personal information we collect and how we use it.

If you have any comments or questions about this notice, feel free to contact us at

 1. Personal data that we process

The following table explains the types of data we collect and the legal basis, under current data protection legislation, on which this data is processed.


Data (key elements)


Enquiring about an event booking and/or fulfilling an event booking


Name(s), Email(s), Telephone no.(s)

Event date(s), No. of guests, Occasions details

Cuisine preference

Message/other details provided

Legitimate interests - it is necessary for us to read/log & store your message/information so that we can respond in the way that you would expect

Website functionality

Website activity collected through cookies

Legitimate interests - it is necessary for us to store a small amount of information, usually through cookies, to deliver functionality that you would expect

2. How we collect your data

The following table explains how we will collect your data

From who

How collected

You, your appointed representative e.g. relative or your appointed 3rd party e.g. an event planner, supplier or agent

NB: We do not ‘buy’ data from any 3rd party



Telephone call

Our website enquiry page

Visit to us

Event portal e.g. Bridebook or Hitched

Social media e.g. Facebook or Instagram

Event fair e.g. a wedding fair

Other such mediums that are in common use (or become common use) in the events industry

3. How we use your data

We will only use your data in a manner that is appropriate considering the basis on which that data was collected, as set out in the table at the top of this policy.

For example, we may use your personal information to:

Reply to enquiries you send to us, including such matters as:

-       an initial response & follow ups;

-       replies & follow ups to additional queries;

-       communications & follow ups in regard to viewings & bookings;

-       feedback questionnaire(s) on our service.

To brief any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy e.g. upon your request to one of our ‘Friends of’ accredited suppliers to provide a quote for catering or marquee hire and generally to fulfil an event booking.

4. Where we share your data (other than as set out in section 3 above)

We will only pass your data to 3rd parties where we use a third party purely for the purposes of processing data on our behalf:


1. We use ‘Mailchimp’ to process data in regard to enquiries. Mailchimp's privacy policy is available at;

2. We use ‘Surveymonkey’ to process data to ask for feedback in regard to our services. Surveymonkey's privacy policy is available at;

3. We use ‘Xero’ to process data in regard to finances e.g. to send quotations, invoices & statements to you and collect payments from you. Xero’s privacy policy is available at

In addition, we will only pass data to 3rd parties outside of the EEA, [or to outside the UK as and if required following the end of the transition period on 31 December 2020], where appropriate safeguards are in place as defined by Article 46 of the General Data Protection Regulation.

Possibly in the future:

1. To an alternative 3rd party to process the data as set out in this policy e.g. an alternative or supplementary supplier to Mailchimp, Surveymonkey or Xero;

2. To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling;

3. We are required by law to share your data or in connection with any legal proceedings or prospective legal proceedings or in order to establish, exercise or defend our legal rights.

5. How long we keep your data

We take the principles of data minimisation and removal seriously and have internal policies in place to ensure that we only ever ask for the minimum amount of data for the associated purpose and delete that data promptly once it is no longer required.

6. Rights you have over your data

You have a range of rights over your data, which include the following:

-       Where data processing is based on consent, you may revoke this consent at any time and we will make it as easy as possible for you to do this (for example by putting ‘unsubscribe’ links at the bottom of all of our Mailchimp event enquiry response emails);

-       You have the right to ask for rectification and/or deletion of your information;

-       You have the right of access to your information; and

-       You have the right to lodge a complaint with the Information Commissioner if you feel your rights have been infringed.

A full summary of your legal rights over your data can be found on the Information Commissioner’s website here:

Please note that relying on some of these rights, such as the right to deleting your data, could make it impossible for us to continue to deliver the service required e.g. in regard to an event booking or in a legal proceeding. However, where possible we will always try to allow the maximum access to your rights while continuing to deliver the service we are required to provide.

7. Cookies & usage tracking

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, e.g. remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

We DO NOT use cookies to collect personal data.

However, we use some cookies that do not collect personal information, but that do help us collect anonymous information about how people use our website. We use ‘Google Analytics’ for this purpose.  Google Analytics generates statistical and other information about website usage by means of cookies, which are stored on users' computers. The information collected by Google Analytics about usage of our website is not personally identifiable. The data is collected anonymously, stored by Google and used by us to create reports about website usage. Google's privacy policy is available at

8. Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall protected) computer + back up drive(s). We take great care to ensure any confidential information remains protected, but we cannot guarantee the security of data sent over the Internet.

9. Modifications

We may modify this Privacy Policy from time to time and will publish the most current version on our website. If a modification meaningfully reduces your rights, we'll notify people whose personal data we hold and is affected.

Version 11 December 2020


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